Exploria

Resorts

Exploria

Resorts

"In hospitality, offering the best service is the only way to meet your guests demands. At the same time, we want them to go online and share their experience with the world", said Residence Manager at Exploria Resorts.

Based on our study, about 18% of hotel guests go online to share their experience and 5% are open to sharing their bad experience that might jeopardize the integrity of the hotel.

  • Wants to acquire more reviews from hotel guests.
  • Review acquisition rate increased by 35%.
  • Engaged with unpleasant reviewers to improve review ratings.